Tweeting with Comcast
April 24, 2009 
1 Comment
Today I announced I was leaving Comcast’s Cable TV service behind for good. Turbo and I decided we have had enough of Comcast’s horrible service and we got our lease renewed for another year so we figured now’s the time to switch. I posted the fact that I was leaving on Twitter today and then the following occurred:
seannyfunco: Good Bye Comcast and on Tuesday Hello DirecTV.
ComcastSteve: @seannyfunco don’t go
seannyfunco: @ComcastSteve I’ll be keeping you for Internet but I’ve had enough of your terrible signal quality when it comes to TV.
ComcastSherri: @seannyfunco @comcaststeve sorry to hear that. Are you sure you don’t want us to try to help?
seannyfunco: @ComcastSherri I’ve had about 4 24hr+ outages over the last year in my neighborhood for both Cable and Internet at the same time.
I was w/ Cablevision for 3 years in another town & had ZERO outages not to mention I never had OnDemand or Digital Ch. issues
ComcastSherri: @seannyfunco ouch..
seannyfunco: @ComcastSherri Its your infrastructure’s unreliability that made me switch. I also loath your Internet usage cap too. But you got me there.
ComcastSherri: @seannyfunco Bummer
So I think that for the most part concludes my Twitter experience with Comcast. I will say this, the fact that Comcast is actively seeking out customer issues on Twitter is pretty awesome. The fact that they’re addressing customer concerns via Twitter is incredible. I really give Comcast a lot of credit for what they’re doing there but unfortunately it’s not enough to make me stay a Comcast TV customer. The issues that are making me leave are far bigger then anything a person in Customer Service can handle. Their infrastructure problems and their Internet usage policies are really the breaking points for me. If I was able to go to another provider who could give me Cable modem or faster speed for Internet, I’d switch in a second. But given the nature of that industry and my location in NJ, Comcast is my only option. So you will have my business there Comcast but only until I have another option.
On that note I’d still like to thank ComcastSteve and ComcastSherri for attempting to stop my departure. I wish you guys the best and keep doing what you’re doing. I hope more companies follow your lead when it comes to Twitter & customer relations.
