Today I announced I was leaving Comcast’s Cable TV service behind for good. Turbo and I decided we have had enough of Comcast’s horrible service and we got our lease renewed for another year so we figured now’s the time to switch. I posted the fact that I was leaving on Twitter today and then the following occurred:

seannyfunco: Good Bye Comcast and on Tuesday Hello DirecTV.

ComcastSteve: @seannyfunco don’t go

seannyfunco: @ComcastSteve I’ll be keeping you for Internet but I’ve had enough of your terrible signal quality when it comes to TV.

ComcastSherri: @seannyfunco @comcaststeve sorry to hear that. Are you sure you don’t want us to try to help?

seannyfunco: @ComcastSherri I’ve had about 4 24hr+ outages over the last year in my neighborhood for both Cable and Internet at the same time.
I was w/ Cablevision for 3 years in another town & had ZERO outages not to mention I never had OnDemand or Digital Ch. issues

ComcastSherri: @seannyfunco ouch..

seannyfunco: @ComcastSherri Its your infrastructure’s unreliability that made me switch. I also loath your Internet usage cap too. But you got me there.

ComcastSherri: @seannyfunco Bummer

So I think that for the most part concludes my Twitter experience with Comcast. I will say this, the fact that Comcast is actively seeking out customer issues on Twitter is pretty awesome. The fact that they’re addressing customer concerns via Twitter is incredible. I really give Comcast a lot of credit for what they’re doing there but unfortunately it’s not enough to make me stay a Comcast TV customer. The issues that are making me leave are far bigger then anything a person in Customer Service can handle. Their infrastructure problems and their Internet usage policies are really the breaking points for me. If I was able to go to another provider who could give me Cable modem or faster speed for Internet, I’d switch in a second. But given the nature of that industry and my location in NJ, Comcast is my only option. So you will have my business there Comcast but only until I have another option.

On that note I’d still like to thank ComcastSteve and ComcastSherri for attempting to stop my departure. I wish you guys the best and keep doing what you’re doing. I hope more companies follow your lead when it comes to Twitter & customer relations.

The annual SeanPiotrowski.net NCAA Tournament Challenge completed a few weeks ago and we have a winner. Greg Coleman won with 1280 and finished in the 85.9% National Percentile. Congratulations Greg! May your year of bragging rights begin now!

My next post will be soon and it will be about my newest purchase. I finally have committed lock, stock, and barrel to an MP3 player platform and its to a platform you might not think…

Full details will be soon, I promise!

Just wanted to share this article as I felt it raises a very valid point about GameStop and the future of gaming in the retail marketplace.